I don't really feel any pressure from the patients. We put the pressure on ourselves to do a good job. I've always felt that anything you do should be done well or not at all. This is especially true if you are charging someone money for the service you provide. I do not tolerate mediocrity in our office at any level. If you don't want to give us 100% every day, then there are many other places you can work. This is one of the reasons we get great results. Of course we have always placed emphasis on results. In the 15 plus years that I've been involved in hair restoration surgery, I have always learned something positive from every mistake. We do not make a mistake twice. Our procedure is now so polished that recipient area mistakes are so minor that they are impossible for the un-trained eye to detect. If we see one, we fix it, learn from it, and never make the same error twice. We have used every day to learn something new, improve our results, make techincal break throughs, and push the envelope on technology.
If a new physician wants to train with me, I expect him to start with the basics. He must work as an apprentice technican, sweep the floors, mop the surgery rooms, clean the instruments, set up the surgery rooms, etc. He then must learn to cut grafts, place grafts, and finnally he will get to learn do a hair transplant. rarely can he learn all this in less than one year. Unless you begin a guy with the basics, he will never have the capacity to produce great results. he needs to know everything from how the room should be set up to how to build a perfect hair line. of course, few are willing to go through this long process. Jean Devorye did it and he now is producing fine results in Belgium.
We put emphasis on results every day we go to work. This is why we are confident in our capacity to meet patient needs. Quite simply we do not tolerate anything short of this goal.
